Shipping & Returns

Last updated: June 2026

Pan-India Delivery

We ship to every state and union territory in India — from metro cities to smaller towns and villages. Whether your recipient is in Mumbai, Manipur, or Munger, we will make sure your hamper reaches them safely.

Delivery Timelines

Typical delivery after dispatch is 2–5 working days depending on the destination. Please allow additional time for:

• Bulk or corporate orders — we will discuss specific lead times with you when confirming your order.
• Highly customised hampers — personalisation, branding, and special assembly may require extra preparation time before dispatch.
• Remote or hill-station destinations — courier partners may take an extra 1–2 days for some pin codes.
• Peak festive periods (Diwali, Holi, New Year, etc.) — we recommend ordering at least 3–4 weeks ahead as slots fill quickly.

We will always confirm the expected delivery window with you over WhatsApp before your order is dispatched.

Shipping Charges

Shipping charges are quoted per order and depend on the weight, size, number of hampers, and delivery location. The exact shipping cost will be included in your final quote confirmed on WhatsApp — there are no hidden charges.

Damaged in Transit

We pack all hampers with great care, but couriers can occasionally be rough. If your hamper arrives damaged:

1. Take clear photographs of the outer packaging and the damaged contents immediately upon receipt.
2. Send the photos to us on WhatsApp at +91 91937 37297 or email us at hello@shubhji.com within 48 hours of delivery.
3. We will arrange a replacement or a full refund for the damaged items — whichever you prefer — after reviewing the photo evidence.

Claims raised after 48 hours of delivery, or without supporting photo evidence, may not be accepted. We appreciate your understanding.

Returns Policy

Because every Shubhji hamper is customised and made-to-order, we are generally unable to accept returns once an order has been assembled and dispatched. However, we will always work with you to resolve the situation fairly if:

• The hamper arrives damaged or defective (see the section above).
• The wrong item(s) were included due to an error on our part.

If you have any concern about your order, please reach out — we will always do our best to make it right.

Cancellations

You may cancel your order before it is dispatched by contacting us on WhatsApp or phone. Cancellation requests after dispatch cannot be accepted as the hamper is already en route to you.

• If the order has not yet entered production, you will receive a full refund of your advance payment.
• If the order has already entered production (customisation or assembly has begun), a partial refund may apply to cover material and labour costs already incurred. We will discuss this transparently with you.

Refund Method & Timeline

Approved refunds are processed within 5–7 working days of confirmation. Refunds are issued via the same payment method used for the advance, or via bank transfer/UPI as mutually agreed. We will keep you updated over WhatsApp throughout the process.